You should never log on to Online Banking or any other sensitive site when this software is running. If you're asked to download software to allow them to fix, upgrade or protect your computer, be aware this enables them to see everything. Please be cautious if an organisation asks for remote access to your computer. A genuine bank (or organisation) will never contact you out of the blue to ask for your PIN, full password or OTP number. They may give you fake details such as a crime reference number or force ID number and ask you to help with a fraud case, or tell you that there's been fraudulent activity on your account. Telephone scams commonly pose as a bank, the police or some official department. Hang up and call our team on the number above. If someone asks you for this on the phone, it will be a case of fraud. No one from Santander, even our fraud team, will ask you to give them your PIN or OTP (One Time Passcode). If you’ve received a suspicious email that looks like it’s from us, please report it to You can also report any phishing emails to the National Cyber Security Centre using their Suspicious Email Reporting Service (SERS) at If you’ve received a suspicious text message that appears to be from Santander please report it to You can also report any suspicious text messages to your mobile network provider by forwarding the text message to 7726.You can also report suspicious emails and texts using the channels below. If you’ve shared your personal or security details after getting a suspicious phone call, text message or email, call us immediately on 0330 9 123 123 or 08 (freephone) so we can help protect your accounts. Read our lost and stolen cards page to find out the easiest ways to report your card as lost or stolen. We’ll immediately cancel that card and send a replacement to you in the post.Īlternatively, if you’ve misplaced your Mastercard, you can freeze and unfreeze it in Mobile Banking instead of cancelling it right away. If your card has been lost or stolen, please report it. If you still don't recognise this transaction, please call us on 0330 9 123 123 or 08 (freephone) and we'll look into it for you. Find out more on our unrecognised transactions page. Check the business name - Some businesses, especially online services, use a different name on your statement to the one you may recognise.Check the exchange rates - If you bought something in a foreign currency, the exchange rate conversion is very likely to show a different amount in sterling.Check any services where you’ve previously subscribed but haven't cancelled. Check for ongoing subscriptions - Many online services now use a subscription plan that’ll automatically bill you after an initial free or discounted period expires.Ask another account holder - If anyone else has access to your account, check to see if they’ve made the transaction.Before calling us, follow the steps below to be sure that it’s fraud. If you think you’ve been targeted by fraud or a scam, it’s important that you report it to us straight away. Investment fees, charges and key documents.Savings and investments View all savings and investments.More about contents for renters insurance.Everyday No Balance Transfer Fee Credit Card.Everyday Long Term Balance Transfer Credit Card.Where can I get Santander Edge cashback.Current accounts View all current accounts.
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