“Before accepting or declining an order, Dashers see a guaranteed, minimum amount they will earn, and after they complete an order, they see the full pay breakdown for that delivery in their app, including base pay, promotions, and 100% of their tips. “When placing an order, customers select their tip amount,” a DoorDash spokesperson said in a statement. Since rolling out its new pay model in 2019, drivers have pointed out that selectively choosing orders was how they survived and named these changes as clear attempts to undermine selective choosing of orders. In a November 2019 email announcing to drivers that it was introducing a "new pay model rollout" that would stop stealing driver tips, the company stated that it would only display minimum earnings for each delivery on the acceptance screen (versus the total) “to promote fairness across the platform and ensure that more Dashers have opportunities to receive high value deliveries.” vehicle maintenance, taxes, healthcare).ĭoorDash has seemingly acknowledged the reality that drivers try to get as much out of the app as they can in its own emails to Dashers. With the information provided through this method, #DeclineNow drivers say they are in a better position to selectively accept orders and ensure they earn the most amount of money while reducing the number of expenses they’re responsible for thanks to misclassification (e.g. Then, they can use the home screen app widget to access a screen that reveals the full order total, including any hidden tips. First, they must disable Google Play, open the app and sign in, and re-enable Google Play. Once a driver obtains an old version of the app and loads it onto their phone, they must go through a complex sequence every time they use the app. To see this “hidden tip” before accepting a delivery, drivers use an old version of the DoorDash app on Android and their main phone’s internet hotspot. As a result, there’s often what drivers refer to as a “hidden tip” where you may accept an order for $13, for example, but upon completion see you were paid $20 with a note reading "Total is higher than the $13 shown on acceptance." Another part involves the DoorDash platform itself, and cheap Android phones.ĭoorDash guarantees to pay at least half of an order total if a driver shows up and it's cancelled, but it doesn’t actually show the full total in order to avoid paying more in the event of a cancellation. One part involves a relatively simple Android-only application called Drivers Utility Helper created by Middleton Technologies that helps automate some of the mental calculations and guesses necessary to make a call on whether some order is worth accepting or not. The #DeclineNow strategy has a couple of moving parts. In turn, Dashers will see an increase in higher paying offers, many times doing less deliveries for more money and a much higher paying ‘Per mile rate.’” “Declining lowball offers forces the algorithm to raise the base pay UP on the declined offer for the next driver as the need for DoorDash to service the order increases. “The fundamental principles of the official #DECLINENOW movement rely upon all drivers in the movement to exercise their right to use the decline button to decline lowball offers for higher, more feasible ones,” reads a pinned post on the main Facebook group. The #DeclineNow strategy is aimed at pushing base pay for drivers up by collectively gaming the DoorDash app’s algorithm by exercising their right to choose which deliveries to accept on the platform.
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